Frequently Asked Questions

General

What types of business use MerchantE?

Businesses across multiple industries rely on MerchantE – Retail, e-Commerce, Wholesale Manufacturers and Distributors, Service Providers, Professional Services, Healthcare, Automotive Services, and more! 

How do I know what payment acceptance option is best for my business?

Whether you’re a team of one growing rapidly or an established business looking to expand, we make it easy to accept every payment type—quickly and securely. You can check out our Money IN payment acceptance services or contact us to learn more.

I currently process payments with another processor. Can I still create an account with MerchantE?

Yes, you can! We will help you get set up and even transition your current payment acceptance.
Contact us to get started. (866) 663-6132 or Sales@MerchantE.com

How do I open a new account?

Get started by calling (866) 663-6132 or by emailing Sales@MerchantE.com, and one of our team members will assist you with product selection and the application process.

How do I update my current MerchantE account with new features?

Get started by calling 866-663-6132 or by emailing Sales@MerchantE.com, and one of our team members will assist you with product selection and the application process.

Is MerchantE PCI compliant?

Yes. MerchantE is a Level 1 PCI Compliant Service Provider, and is a Participating Organization with the PCI Security Standards Council. For more information about how we treat security at ME, check out our Security and Compliance page.

How can MerchantE help businesses increase revenue and improve cash flow?

Our end-to-end platform powers our Money INTM, Money OUTTM, and Money MAXTM approach helping you grow your business. From accepting payments in the office, on the go, and online to push-to-card payouts with EmployeePlus PayoutsSM and Pre-ImbursementsSM -- you have the power of choice while growing your business.

Payment & Transaction Types

When will I receive my money after submitting a batch of payment card transactions?

In general, funds are deposited in your bank account within two days. However, Same Day Funding (available to long-standing customers who meet certain eligibility requirements) allows you to receive funds the same day for batches submitted by 9:00 p.m. Eastern Time.

What do I need to accept credit cards at my business?

To accept card payments, a business must have a merchant account with MerchantE and a checking account (your bank). 

What payment methods do you help businesses accept?

MerchantE enables businesses to accept Visa, Mastercard, American Express, Discover, JCB, UnionPay SecurePlus and ACH payments without any hassles.

Do you support Level II and Level III processing for business-to-business (B2B) transactions?

Yes. Transactions must be paid using a corporate or purchase card, and the acceptance method must be enabled to pass the Level II and Level III data with the transaction.

What is Level I, Level II, and Level III processing ?

Level III processing allows you to qualify for reduced interchange rates for B2B transactions paid using a corporate or purchase card. To be eligible, the card brands require additional data that describes the
nature of the transaction to be submitted along with the transaction. To give you an idea what we mean by additional data needed for Level III processing, here is a summary of the data included with each level:

Level I: Supplier Name, Purchase Amount, Date, Merchant Category Code (MCC) – all transactions pass this base level of detail automatically.

Level II: In addition to Level I data, the transaction must include Sales Tax Amount and Customer Code. The acceptance method must be enabled to pass this additional data.

Level III: In addition to Level II data, the transaction must include Quantities, Product Codes, Descriptions, Shipping Zip, Freight Amount and others which may vary depending on which card brand is used. The acceptance method must be enabled to pass this additional data.

What is push-to-card?

Push-to-card functionality enables you to send money directly to a debit card in real time. Push-to-card solutions can help streamline expense reimbursements for your employees and workforce payroll.

Selling Online

Do you have a shopping cart I can add to my website?

Yes, our WebCommerce product includes a shopping cart that can be used with your existing website. WebCommerce is a DIY website builder with shopping cart that enables you to build a professional website in minutes! You can choose whether to use the website builder or the shopping cart individually or together. Learn more about WebCommerce here.

What if I already have a shopping cart and only need payment processing?

MerchantE is integrated with many shopping carts. Contact our representatives to see if your shopping cart is supported.

Non-Profits

Do you offer reduced rates for non-profit organizations?

Yes, as long as the organization is a 501C and is identified with an eligible MCC code when setting up your account.

Other

I can’t find what I’m looking for. What should I do?

Contact us and we’ll be happy to help you. Let’s Talk!